Privacy Policy

Privacy Policy will explain how our organisation uses the personal data we collect from you when you use our website.

What data do we collect?

Chara collects the following data:(Personal identification information:)

  • Name
  • Email address
  • Phone number(s)
  • Company Name
  • Company address

How do we collect your data?

You directly provide Chara with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.
  • Use or view our other Social Media platforms.

Chara may also receive your data indirectly from the following sources:

  • Third party listings e.g. Exhibition / show catalogues etc.
  • Third party Social Media platforms.

How will we use your data?

We collect your data so that we can process your order and manage your account. We will also email you with information on products and services and updates we think may be relevant.

When we process your order/query, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

We will only retain your personal information for as long as is necessary for the purposes for which it was collected. Such periods are also based on and in line with the requirements of the applicable data protection laws and legal and regulatory requirements and periods relating to the commencement and prosecution of legal actions, they will then be destroyed immediately at the conclusion of such actions.

Marketing

We would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies. If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Chara from contacting you for marketing purposes.

What are your data protection rights?

Chara would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request Chara for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that Chara correct any information you believe is inaccurate. You also have the right to request Chara to complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that Chara erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that Chara restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to Our Chara’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that Chara transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@chara.co.in

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

How do we use cookies?

Chara uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Chara uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – Chara uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Chara website may contain links to other websites. Chara’s Privacy Policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Chara keeps its Privacy Policy under regular review and places any updates on this web page.

How to contact us

If you have any questions about Chara’s Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at:info@chara.co.in